Hours: Monday–Saturday, 08:00–20:00 East Africa Time. We usually reply on WhatsApp within a few hours.
Getting started
Sign up at duka365.tz or in the Duka365 phone app.
Add your products — name, selling price and how many you have.
Sell from the phone or the computer. Your sales and stock stay the same on both.
Common questions
I forgot my password
Open Forgot password, enter the email address on your account and we will send you a link to set a new password. If your account has no email address, message us on WhatsApp and we will help you back in.
My sales show “waiting to sync”
That is normal when there is no internet. The app keeps your sales safely on the phone and sends them as soon as there is signal again. Open the app with a connection, then pull down to refresh, or tap Sync now under More.
Where do I get the phone app?
On Android, get Duka365 from Google Play. On iPhone, get it from the App Store. It is the same account on the phone and the computer — sign in with the same details and you will see the same shop.
How do I add staff?
The shop owner adds team members in Settings › Team. Each person gets their own login, so nobody has to share a password.
How do I delete my account?
The Delete account page explains how, and what happens to your shop’s records.